Outage Notice June 29th 2020

Outage Notice June 29th 2020

On June 29 th at 12:00am, the Houlton Water Company will be taking a system wide outage to perform maintenance to the transformer in the new Houlton Substation, located in Canada.  We anticipate that the outage will last no more than 5 hours and expect customers to have power restored to them by 5:00 am on Monday Morning June 29th.  It is important to note that this work is happening in the middle of the night, early Monday morning, to limit inconvenience to our customers. The purpose of the outage is to adjust settings on the transformer supplying power to HWC so that we can properly regulate the voltage on our system. We currently have no issues but there is a need to increase the margins by which we maintain this voltage to meet the demands of our system in inclement weather.   HWC wants to thank its customers for its patience as we make final adjustments to the equipment which provides service though the NBP interconnection.

Please Note: If the work is unable to be completed because of poor weather the Rain Date is June 30th.


Greg Sherman, GM

Power Outage May 15, 2020

Outage Notice May 15 2020

On May 15th at 1:00am the Houlton Water Company will be taking a system wide outage to switch from the Emera Maine Transmission system to the New Brunswick Power Transmission System.  We anticipate that the outage will last no more than 3 hours and the bulk of customer are expected to have power restored by 4:00 am on May 15th.  It is important to note that this switchover is happening in the middle of the night, early Friday morning, to limit inconvenience to our customers.  HWC wants to thank its customers for its patience as we finalize the interconnection to NB Power.


March 16, 2020

Hallowell, Maine – March 16, 2020 In light of public health concerns arising from the coronavirus (COVID-19) pandemic and the Civil State of Emergency declared by the Governor, the Maine Public Utilities Commission (Commission), through its Director of the Consumer Assistance and Safety Division, has directed that all electric transmission and distribution utilities, natural gas utilities, water utilities, and telephone Providers of Last Resort (POLR) service not engage in any disconnection activity until further notice. This includes the issuance of disconnection notices and actual service disconnections for all classes of customers.

“No one will lose utility service or be threatened with disconnection during this civil emergency,” said Chairman Philip L. Bartlett, II. This applies equally to residential and business customers and is effective immediately.

Background: The Commission may take emergency action under certain circumstances. These actions are being taken pursuant to the Emergency Moratorium provisions contained in the Commission’s consumer protection rules: Chapter 815, section 3; Chapter 660, section 3; and Chapter 290, section 4.

About the Commission The Maine Public Utilities Commission regulates electric, telephone, water and gas utilities to ensure that Maine citizens have access to safe and reliable utility service at rates that are just and reasonable for all ratepayers. Commission programs include Maine Enhanced 911 Service and Dig Safe. Philip L. Bartlett, II serves as Chairman, Bruce Williamson and Randall Davis serve as Commissioners.




“Special Meeting”





Notice is hereby given that the Houlton Water Company (HWC) will hold a meeting of the directors on Wednesday  December 4th,  2019 at 05:00 P.M., at the HWC offices located at 21 Bangor Street, Houlton, Maine. The HWC Board will review and evaluate the Interconnection Agreement to permit the Company to enter into a contractual arrangement that engages Emera Maine to provide electrical service to the Company.  The agreement will be a backup arrangement which will allow electrical energy to flow from the Emera Maine System to the Houlton Water System in abnormal system conditions. If approved by the HWC Board, authorization will be given to enter into the Interconnection Agreement.

The meeting of the HWC Board of Directors will be open to the public and all ratepayers or other interested parties are invited to attend.



Gregory F. Sherman, General Manager

Houlton Water Company

11/24/2019 Outage Update

I want to thank the Houlton Water Company customers for their patience with regard to the outage today.

We anticipate that the Foxcroft Road, the side roads and the airport will be back on shortly, around 2 pm.  It has taken a little longer to complete the change-over than scheduled.

Again, thank each of you for your patience.  This is not an undertaking that we wanted take in these weather conditions, but is work that must be completed to the 34.5kV HWC sub-transmission system.


Greg Sherman GM

11/24/19 Electric Outage Notice


Electric Outage November 24, 2019

Power will be turned off at 7:30 A.M. on November 24, 2019, and will be restored at approximately 1:00 P.M. on November 24, 2019.

The locations for the outage follows:

All of Airport Circuit – Cooks Brook Road to Border
Cooks Brook Road
Foxcroft Court
All of the Foxcroft Road from Pleasant Street out
Smith Road
Lowery Road
Crawford Road
Currier Road

This outage is required for the Houlton Water Company to upgrade our 34.5 kv transmission line feeding into Foxcroft Substation.

If you have any questions or concerns, please contact out office at

Thank you for your understanding.